Forum discussion: Hi everyone, I've used DSLreports as referance for many years, but this is my first post. I’m looking to get rid of my Bell television service, and was wondering if there are any good online references to the alternatives in the Montreal region.
When it's pointed out that Vmedia has a very permanent and very heavy-handed throttling policy implemented, George magically appears with this reply:
This is a complete out and out lie. Netflix and Youtube are both limited at Vmedia. Netflix is limited to 6Mbps and Youtube cannot consistently deliver a HD stream during Primetime without buffering. If you have more than one user on separate devices using either of those services, forget about having a usable experience at all. This is not to mention that all streaming services are completely handicapped during this 5 hour window EVERY SINGLE DAY. OS updates (windows, android, ios, etc), game console updates and game downloades (ps, xbox, nintendo, etc), file sharing services (torrent, file hosts, etc) are all COMPLETELY unusable during the most important time of day--just after work until well after most people go to bed. Basically anything with the exception of their own IPTV service is crippled, regardless of the tier of internet service you subscribe to. Whether it's their cheapest plan or their most expensive plan, your connection is basically useless to what you want to use it for every single evening until midnight.I am sorry about your experience, I don't know when you were with us, but at no time are any technical ITMP measures employed that would affect most internet use, including Netflix and Youtube, though impacts may be felt with less time-sensitive use such as torrenting and large file downloads.
I have no idea how Vmedia has managed to get away with, what some may or could feel or call, this fraudulent behavior--I can only assume because any unhappy customers simply ditch their service and move on without filing a complaint and going through the convoluted process with the CRTC but, make no mistake about it, VMedia is in direct violation of CRTC regulations on multiple fronts:
1. ITMP is only to be used as a temporary measure and they are obligated to purchase enough capacity to serve it's userbase. If they are short one month, they are allowed to implement ITMP to cover the temporary shortfall--that is it.
2. They are not allowed to pick and chose what gets priority. ie they cannot limit Netflix to 6Mbps (which is what they do) and allow their own IPTV service unfettered access.
3. Furthermore, they cannot use ITMP to the point that it makes any activity unusable. So bittorent, updates (os, ps, xbox, android and ios) are all throttled on their service to a such a point that they could be classified as unusable during their ITMP window. 4K netflix also falls under this as the max you can do is the lowest range of 1080p. If you have multiple netflix users on different devices--you can forget about even that much quality.
4. Even if, by some miracle, they managed to get permission to have a permanent ITMP policy in place in perpetuity (which is required under the CRTC regulations), they have to clearly define exactly what is affected and exactly how those services are degraded in their TOS on their website and have to inform users prior to them subscribing to their services--which they do not do--as you can see by the outright deception provided by Mr. Burger in the statement quoted.
I have been critical of IISP's of late, however I have always been a proud supporter of them. It is companies like Vmedia that tarnish the reputation for all IISPs in the market today--even the good ones like Start, Tek and Ebox. People will try out their service, get this bullcrap and then figure every IISP operates in the same fashion and then go back to an Incumbent--and then tell all their friends and family how terrible the IISP is.
On top of that, you have the Director of Vmedia coming out in public and telling bold-face lies in an attempt to cover up their devious practices.
I have 1 question for you Mr. Burger--what do you think is going to happen when someone believes your bullshit, signs up for your service and then finds out the truth? Stop the lies and actually provide the service that your customers spend their hard-earned cash to pay for. Stop scamming decent, hard-working Canadians. The people of this country deserve some honesty and integrity in the companies they deal with and as an IISP, you have an obligation to do just that instead of riding the coat-tails of companies like Tek and Start that garnered the good reputation you are summarily destroying with your under-handed tactics.
It is one thing to be honest and upfront about your policies and give your potential customers the right to decide for themselves but being deceptive and outright lying to people in the hopes that the upfront costs of signing on with your company will garner a few months of extra revenue completely destroys any faith or reputation the previously mentioned companies worked so hard for decades to build. It is absolutely disgusting and appalling of you and Vmedia to use such tactics knowing full well how much damage you are causing to all IISP providers as a result.